Returns + Exchanges

Returns & Exchanges

Thank you for shopping with Frances Hendrie, we hope you love your purchase, however, if you're not 100% happy simply follow the process below on how to return or exchange the item(s) you bought online.    

We will happily refund your item/s providing the following Online Return Policy Conditions have been met;

The items are returned within 7 days of the date shown on the tax invoice.

Items must be in new and original condition as purchased, with all labels/tickets attached. 

This Tax Invoice must be provided as proof of purchase. 

Frances Hendrie accepts exchanges and returns within 7 days of your purchase.  Please ensure that you note your tracking number for your local postal service to ensure the return is recieved by our office.

If you have any questions, please contact us.